Cancellation Policy
At HappyOuting, we aim to provide a smooth travel experience. However, if plans change, the following cancellation and refund terms will apply.
1. Cancellation by Customer
- All cancellations must be requested in writing via Email or WhatsApp.
- Cancellation charges will be applicable based on the time of cancellation:
| Duration Before Travel | Cancellation Charges |
|---|---|
| 30 days or more | 10% of total package cost |
| 15–29 days | 25% of total package cost |
| 7–14 days | 50% of total package cost |
| 3–6 days | 75% of total package cost |
| Less than 72 hours / No Show | 100% (No refund) |
2. Refund Policy
- Refunds will be processed within 7–10 working days after cancellation confirmation.
- The refundable amount will be calculated after deducting applicable cancellation charges.
- Refunds will be credited to the original payment method or issued as a credit note, as agreed.
3. Non-Refundable Components
The following are non-refundable once booked:
- Flight/train tickets
- Visa fees, permits, and entry tickets
- Hotel bookings under non-refundable plans
- Adventure activities and special event bookings
- Any third-party services with strict cancellation policies
4. Cancellation by HappyOuting
In rare situations (natural disasters, political issues, road blocks, or other unforeseen circumstances):
- HappyOuting reserves the right to cancel or modify the trip.
Customers will be offered:
- Alternative travel dates, or
- A refund (excluding non-refundable third-party costs)
5. Rescheduling / Amendments
- Rescheduling requests are subject to availability.
- Additional charges may apply based on hotel, transport, or seasonal price differences.
- Any increase in cost must be borne by the customer.
6. No Show Policy
- Failure to report on time at the departure point or hotel will be treated as a No Show.
- No refund will be provided in such cases.
7. Important Notes
- Peak season bookings may have stricter cancellation terms.
- Refund eligibility depends on third-party service providers (hotels, transport, etc.).
- Early cancellation is recommended to minimize charges.